Terms of Service

1. What ExeTix is

ExeTix is a peer-to-peer marketplace that lets students list spare event tickets for sale and lets other students buy them. ExeTix is not the original ticket issuer, promoter, or venue, and is not affiliated with any event organiser whose tickets are listed. Sellers are individual students reselling tickets they already hold, not ExeTix itself. ExeTix is operated by an individual, not a registered company.

2. Eligibility

You must be at least 18 years old to use ExeTix. By creating an account or using the platform, you confirm that you meet this requirement.

3. Seller responsibilities and required disclosures

Sellers must only list tickets they genuinely own and are legally entitled to resell. UK law (the Consumer Rights Act 2015) requires specific information to be given to buyers before a resold ticket is purchased, and a listing must accurately state:

• the ticket's original face value (what it originally cost)
• the seat, area, or ticket tier the ticket is for
• any restriction on who can use it (for example, student-only or age-restricted tickets)
• that the seller is an individual student, not the event organiser, venue, or an employee/contractor of either

Listing a ticket you don't have, misrepresenting any of the above, or knowingly listing an invalid or duplicate ticket may result in the listing being removed and the account being suspended.

4. Buyer protections

Payment is held via Stripe and released to the seller only once checkout completes; the ticket file is released to the buyer automatically at the same time. If a ticket turns out to be invalid, already used, or materially different from its listing, contact us — see section 14.

We may open a ticket file before it sells to check it is a genuine ticket for the event it is listed against. Listings we have checked this way show a "Checked by ExeTix" label. That label means a person looked at the file and it matched the listing — it is not a guarantee of entry, and does not mean the ticket has been validated with the venue or the original ticket seller.

5. Payments and payouts

Payments are collected and processed by Stripe. By listing a ticket, a seller authorises ExeTix and Stripe to collect payment from the buyer on the seller's behalf; receipt of payment by ExeTix or Stripe is treated as receipt of payment by the seller. Once a sale completes, the seller's payout is sent automatically to the seller's connected payout account — ExeTix does not hold seller funds pending manual transfer.

If a payment is later disputed, reversed, or charged back by the buyer's card issuer — including after the seller has already been paid out — ExeTix may recover the disputed amount from the seller, including by deducting it from future payouts, requiring direct repayment, or reversing the original transfer where possible. Sellers remain responsible for disputed amounts even where the underlying funds have already been withdrawn from their payout account.

6. Fees

ExeTix charges buyers a booking fee of 7% of the ticket's listed price, subject to a minimum of £1, shown separately from the ticket price in the checkout summary before you confirm a purchase. The booking fee is retained by ExeTix. This fee may change in future, in which case these terms will be updated accordingly.

Buyers may use a discount code at checkout. These are either promotional codes issued by ExeTix from time to time, or rep codes held by individual ExeTix users, which are available continuously rather than only during a promotion. A discount applies to the ticket price rather than the booking fee, which means the seller receives correspondingly less than their listed price for that sale — up to 10% less where a valid code is used, whichever kind it is. Sellers are shown this when setting a price, and any discount applied is recorded against the order and shown to the seller. Absent a discount code, the seller receives the full listed price.

Where a rep code is used, ExeTix pays the holder of that code a share of the booking fee for that sale. That payment comes out of ExeTix's own fee and is not deducted from the seller's proceeds. A rep code cannot be used by the person who holds it.

7. Event cancellations, refunds and disputes

ExeTix is not the event organiser and cannot control whether an event is cancelled, postponed, or changed. If an event is cancelled by its organiser, resolving a refund for a resold ticket is between the buyer and seller, and ExeTix will reasonably assist (for example, by facilitating contact between the parties) but does not guarantee a refund. Disputes about a specific order should be raised with us as soon as possible so we can look into it.

8. Prohibited conduct

No fraudulent listings, no reselling tickets you don't own, no circumventing the platform to complete a sale off-site, and no abusive behaviour toward other users. We reserve the right to remove listings, refund orders, or suspend accounts that breach these terms.

9. Liability

ExeTix provides the marketplace and escrow mechanism connecting buyers and sellers but is not a party to the underlying ticket sale itself, and does not guarantee that any listed ticket will be honoured by the event organiser or venue. To the extent permitted by law, ExeTix's liability is limited to the amount paid for the relevant order.

10. Indemnification

You agree to reimburse ExeTix for any losses or costs it reasonably incurs as a result of your breach of these terms, your misuse of the platform, or a ticket you listed being invalid, fraudulent, or misdescribed.

11. Governing law

These terms are governed by the law of England and Wales.

12. Changes

These terms may change as ExeTix develops. Continued use of the platform after a change means you accept the updated terms.

13. TixDrop subscriptions

TixDrop is an optional paid service, separate from the marketplace. It watches for ticket releases at Exeter venues and alerts subscribers through a private Telegram channel. You do not need it to buy or sell on ExeTix.

Subscriptions are billed in advance through Stripe, either monthly or every three months, and renew automatically at the same price until cancelled. You can cancel at any time from your account, which stops any further charge; access continues until the end of the period you have already paid for, after which you are removed from the channel. Your invite link is issued to you personally and works once — sharing it does not give anyone else access, and we may end a subscription that is being shared.

Your 14-day cancellation right. Because this is a digital service bought online, you would normally have 14 days to cancel for a refund. Access to the channel begins immediately when you subscribe, so at checkout you are asked to confirm that you want it to start straight away and that you understand you lose that 14-day right once it has. If you would rather keep the right, do not subscribe — email us instead and we will start your access after the 14 days. Once a period has started we do not refund it, but cancelling before it renews means you are not charged again. This does not affect your rights if the service is not provided as described.

Sell and save. Every ticket you sell on ExeTix while subscribed reduces your next TixDrop bill by £1, up to the full price of your plan — a bill is never reduced below £0 and credit does not carry over to a later period, convert to cash, or apply to booking fees. Credit is earned in the billing period the sale falls in.

What TixDrop does not promise. We cannot control when or whether a venue releases tickets, how many are released, or how fast they sell. TixDrop tells you as quickly as we can that a release has happened; it does not reserve, buy or guarantee you a ticket, and an alert is not a guarantee that tickets are still available by the time you open it. The service depends on third parties, including the ticketing platforms we watch and Telegram, and may be interrupted by them. We monitor the service and aim to alert on every release, but do not guarantee that every release is detected.

14. Contact

Questions about these terms, or a dispute about an order: exetixsupport@gmail.com.